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UK Deliveries 

All items purchased before 12.00pm Monday to Friday (excluding Bank and Public Holidays) will be despatched the same day​​​​

We aim to deliver Goods within one to five working days (excluding Bank and Public Holidays) using tracked and signed for services from UK carriers: Norsk Global or MyHermes 3-5 days Standard Tracked, Royal Mail Recorded Delivery (an extra charge is payable for Saturday deliveries) and Norsk Global, TNT (or another carrier) for Next Day (Monday-Friday) deliveries.

Where Next Day delivery has been specified, we aim to deliver Goods within one working day (subject to Our Service Providers general terms & conditions), subject to the following:

We will always attempt to resolve any delivery issues that may arise.  We will refund for payment of Goods and shipping costs incurred due to failed delivery or offer an exchange or gift card to an equivalent value if required but we cannot accept liability for any other costs or out of pocket expenses.
 
Our carrier will deliver your parcel between 7am and 9pm (subject to their terms and conditions of service, we cannot accept responsibility for third party services which are beyond our control).  A signature will be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a designated safe place (i.e. hidden from sight and protected from the rain) if you have an existing agreement with your local courier and they think it is safe to do so. A calling card should be posted through your door to let you know this has been done.  

International Goods usually take 4-10 days: we use Norsk-Global (www.norsk-global.com) Tracked or Royal Mail International standard tracked or signature services.  We reserve the right to select alternative transport or postal services:


UK Delivery Charges (Charged by Package Weight)

Free UK Standard Shipping when you spend over £100.00

UK Mainland standard 2-5 days: £4.95 up to 2kg, £6.95 2kg to 4kg

Channel Islands: £7.95 under 2kg, £10.95 2kg to 3kg


UK Outer Zones: £5.95 under 2kg, £6.95 from 2kg to 3kg
Isle of Man, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands

AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PH19-50, TR12-25, ZE1-3
Some remote UK postal addresses may not be covered by our delivery services due to inaccessibility by carriers or factors beyond our control. If we do deliver to your area, it will be confirmed at Checkout when you enter your Post Code.  

UK Next Day* (TNT Monday-Friday):  £7.95 up to 3kg
Orders must be received by 2pm GMT Monday to Friday
An extra charge is payable for guaranteed Saturday delivery

We can only guarantee Next Day deliveries for purchases made Monday to Friday before 2pm.
Weekend Orders (from 2pm Friday) are processed and
despatched on Monday (or Tuesday following a Bank Holiday Monday).
Next Day delivery option for Weekend Orders (from 2pm Friday) are delivered on Tuesday (or Wednesday following a Bank Holiday Monday).

*Next Day delivery may not available to the following areas and/or Post Codes:
Channel Islands, Isle of Man, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands
AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PH19-50, TR12-25, ZE1-3


International Tracked Courier Delivery Charges (Charged by Package Weight)
Guide:  
Typical Order package weight for 1 item is usually under 2kg

Delivery time is subject to carrier's t&c's of service​.

SUBSIDISED INTERNATIONAL SHIPPING RATES - ITS NEVER BEEN EASIER TO MULTI-BUY!

Europe: Monday to Friday 4-10 days tracked for signature delivery
£9.95 up to 2kg, £19.95 up to 3kg


Australia: 
Standard 8-12 working days £13.00 up to 2kg, £21.00 up to 3kg; or
Expedited 3 working days: £22.00 under 1kg, £26.00 under 2kg, £30.00 under 3kg

Canada/USA:  Standard 8-12 working days £12 up to 2kg, £18 up to 4kg

New Zealand
 Standard 8-12 working days £10.00 up to 2kg, £15.00 up to 3kg;

Rest of the World:  Standard 8-12 working days £19.95 up to 2kg, £29.95 up to 3kg

Please email us for expedited or heavier weights/rates.

Customs or import duties may be charged once the parcel reaches its destination country.  If these charges are due, they must be paid by the recipient of the parcel.  We have no control over customs or import charges and cannot predict what they may be.  Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Once your parcel has arrived in your country, it will be passed on to an internal postal service, and delivered to you according to your local standard delivery procedures.  If you are not available when your parcel is delivered, the delivery driver should leave a calling card with instructions on how to pick it up.  You should collect your parcel quickly before it is returned to us in the UK, failure to do so will cause additional shipping charges for the package to be re-shipped back to you.  

Deliveries to Australia

We have an excellent record of delivering successfully to our many customers in Australia, New Zealand, Canada and the USA.  If there is a delay when your parcel reaches Australia, whether its because you live in a remote area or you were out and missed the delivery, it can usually be found on www.auspost.com (or your National postal website) to ensure a successful delivery. 


Gift Card (E-Voucher) purchase: No delivery charge applies as the Gift Card (E-Voucher) is emailed to you, please call or email us to purchase.

Gift Card (E-Voucher) redemption: Normal delivery charge applies for the redeemed Goods.

What if I'm out?

Can I collect my order from you?

Unfortunately for health and safety reasons, customers cannot visit our distribution centre to collect their order. We try hard to make delivery convenient for you.

How do I track my parcel?

When we send the parcel we send you a despatch email to confirm it is on its way and how to contact us if there is a delivery problem.  Please note multiple items and Orders may be sent in one package.

What if my parcel doesn't arrive?
Please note we do not despatch Goods on Saturday, Sunday, Bank or Public Holidays (please refer to above).
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