UK Deliveries

All items purchased before 2pm Monday to Thursday and 12 noon Friday (excluding Bank and Public Holidays) will be despatched the same day​​​​.  We aim to deliver UK tracked Goods within 1-2 working days (excluding Bank and Public Holidays) using tracked and signed for services from UK carriers: Norsk Global, Yodel, Royal Mail and MyHermes. 

What if I'm out?

How do I track my parcel?
When we send the parcel we send you a despatch email to confirm it is on its way with tracking details and how to contact us if there is a delivery problem.  Please note multiple orders may be sent in one package.

What if my parcel doesn't arrive?

Can I collect my order from you?
Unfortunately for health and safety reasons, customers cannot visit our distribution centre to collect their order. We try hard to make delivery convenient for you problem the easier it is to resolve.


UK Delivery Charges (Charged by Package Weight)

Free fast 24 hours tracked UK shipping when you spend over £50.00
Includes Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PH19-50, TR12-25, ZE1-3

Orders under £50
 
UK fast 24 hours * tracked or signature delivery Mon-Sat
£4.95 under 2kg, £7.95 under 3kg

Includes Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PH19-50, TR12-25, ZE1-3

UK 48hrs tracked Mon-Sat
£3.60 under 3kg
Not valid for Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PH19-50, TR12-25, ZE1-3

Channel Islands
Signed 5-10 working days £7.00 under 2kg


Some remote UK areas may not be covered by our delivery services due to inaccessibility by carriers or factors beyond our control. If we do not deliver to your area, it will be confirmed at Checkout when you enter your Post Code.  

                                                                                                                                                                                     

International Deliveries

POST-BREXIT EU COUNTRIES:
Please note you may have to pay a local Import tax on your order, however, it may not apply to all destinations as its dependent upon the shipping service available to us.  When we receive your order, we can confirm if it applies to your order and give you the option to process or cancel.  We recommend familiarising yourself with Import duty payable on ecommerce purchases usually found on your local government website.

@ 16.02.21 There are International shipping delays to countries heavily impacted by COVID-19:

Worldwide up to 60 days -  may fluctuate according to local pandemic situation
Europe 10-20 days

Please do not order unless you are happy to wait the estimated extended delivery time.

We generally use Norsk-Global (www.norsk-global.com) tracked/signature services or other International tracked/signature services.  We reserve the right to select alternative transport or postal services:

SUBSIDISED INTERNATIONAL SHIPPING RATES 

International Tracked Courier Delivery Charges (Charged by Package Weight)
Guide:  
Typical Order package weight for 1 item is usually under 2kg

Delivery time is subject to carrier's t&c's of service​.

Europe: Monday to Friday 10-20 working days tracked signature delivery
£15 under 2kg, £25 under 3kg, £35 under 4kg


Australia, Canada, New Zealand, USA, Rest of World: We have an excellent record of successfully delivering orders to our many global customers.  If there is a delay when your parcel reaches your country, whether its because you live in a remote area or you were out and missed the delivery, it can usually be traced using the despatch details we send you on your own national postal website e.g. www.auspost.com to ensure a successful delivery. 

Australia: Standard 15-60 working days: £15 under 2kg, £20 under 3kg, £25 under 4kg

Canada/USA:  Standard 15-60 working days £15.00 under 2kg, £20 under 3kg, £25 under 4kg

New Zealand
 Standard 15-60 working days £15.00 under 2kg, £20 under 3kg. £25 under 4kg 

Rest of the World:  Standard 15-60 working days £25 under 2kg, £30 under 3kg, £40 under 4kg

Please email us for expedited or heavier weights/rates.

Customs or import duties may be charged once the parcel reaches its destination country.  If these charges are due, they must be paid by the recipient of the parcel.  We have no control over customs or import charges and cannot predict what they may be.  Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Once your parcel has arrived in your country, it will be passed on to an internal postal service, and delivered to you according to your local standard delivery procedures.  If you are not available when your parcel is delivered, the delivery driver should leave a calling card with instructions on how to pick it up.  You should collect your parcel quickly before it is returned to us in the UK, failure to do so will cause additional shipping charges for the package to be re-shipped back to you.