UK Deliveries

During July and August - we aim to despatch items purchased before 12 noon Monday to Thursday and 11am Friday (excluding Bank and Public Holidays) on the same day.

We aim to deliver UK tracked Goods within 1-2 working days or 2-3 days subject to your chosen delivery option and Remote Service Areas/Outer Zones 3-6 working days (excluding Bank and Public Holidays) using tracked or signed for services from UK carriers: Norsk Global, Yodel, Royal Mail and MyHermes. 

What if I'm out?

How do I track my parcel?
When we send the parcel we send you a despatch email to confirm it is on its way with tracking details and how to contact us if there is a delivery problem.  Please note multiple orders may be sent in one package.

What if my parcel doesn't arrive?

Can I collect my order from you?
Unfortunately for health and safety reasons, customers cannot visit our distribution centre to collect their order. We try hard to make delivery convenient for you problem the easier it is to resolve.


UK Delivery Charges (charged by package weight and exclude processing/handling time)

Free fast 24 hours tracked shipping when you spend over £49.00
Excludes Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS, IM, IV, JE, KA, KW, PH, TR, ZE

Orders under £49 - 2 delivery options available:

Fast 24 hours tracked or signature delivery Mon-Sat £4.95 under 3kg
Excludes Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS, IM, IV, JE, KA, KW, PH, TR, ZE

Or

UK 48hrs tracked Mon-Sat 3.95 under 3kg
Excludes Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS, IM, IV, JE, KA, KW, PH, TR, ZE

UK Remote Service Areas/Outer Zones: 3-6 working days £7.95 under 2kg
Includes 
Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS, IM, IV, JE, KA, KW, PH, TR, ZE


Some remote UK areas may not be covered by our delivery services due to inaccessibility by carriers or factors beyond our control. If we do not deliver to your area, it will be confirmed at Checkout when you enter your Post Code.  

                                                                                                                                                                                     

International Deliveries

13.7.21 UPDATE POST-BREXIT CHANGES AND ONGOING COVID DELAYS
EU AND REST OF WORLD COUNTRIES:

Please note you now have to pay the local VAT rate for your order before delivery can take place.  Online payment details will be given to you by the local delivery company.

We recommend familiarising yourself with Import duty payable on International ecommerce purchases usually found on your local government website.

There may be International shipping delays to countries heavily impacted by COVID-19 and/or post Brexit often caused by Customs delays:

Australia - 15-30 days (updates https://auspost.com.au/service-updates/international-delivery-times)
Europe @ 13.7.21 up to 6-8 weeks
Worldwide 15-40 days

Royal Mail Global Updates
https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Please do not order unless you are happy to wait the estimated extended delivery time.

We generally use Norsk-Global (www.norsk-global.com) tracked services, other International tracked/signature services or the Royal Mail.  We reserve the right to select alternative transport or postal services:

INTERNATIONAL SHIPPING RATES 

International Tracked Courier Delivery Charges (Charged by Package Weight)

Guide:  
Typical Order package weight for 1 item is usually under 2kg

Delivery time is subject to carrier's t&c's of service​.

Europe: Monday to Friday 10-20 working days tracked or signature delivery £15 under 2kg weight

Australia, Canada, New Zealand, USA, Rest of World: We have an excellent record of successfully delivering orders to our many global customers.  If there is a delay when your package reaches your country, whether its because you live in a remote area or you were out and missed the delivery, it can usually be traced using the despatch details we send you on your own national postal website e.g. www.auspost.com to ensure a successful delivery. 

Australia/Canada/USA/New Zealand: Standard 15-60 working days: £27 under 2kg.

Rest of the World:  Standard 15-60 working days: £35 under 2kg.

Please email us for expedited or heavier weights/rates.

Customs/local VAT will be charged once the parcel reaches its destination country before delivery can take place.  The charge/s must be paid by the recipient of the parcel.  We have no control over Customs or import/local VAT charges and cannot predict what they may be.  Customs policies vary widely from country to country; you may want to check with your local customs office for further information.

When your package has arrived in your country, it will be passed to an internal postal service who will contact you with details about how to pay any Customs Duty and local VAT due on your import.  When you have paid any tax due, the local postal service will deliver your package.  If you are not available when your package is delivered, the delivery driver should leave a calling card with instructions on how to pick it up.  You should collect your package quickly before it is returned to us in the UK, failure to do so will cause additional shipping charges for the package to be re-shipped back to you.