UK tracked or signature shipping £3.50
Excludes Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS, IM, IV, JE, KA, KW, PH, TR, ZE
Note: A £4.95 delivery charge is payable to Remote Areas & Outer Zones
Excludes Remote Service Areas/Outer Zones: Isle of Man, N.Ireland, Scottish Highlands, Scilly Isles, Orkney & Shetland, Scottish Islands AB, BT, GY, HS, IM, IV, JE, KA, KW, PH, TR, ZE.
Some remote UK areas may not be covered by our delivery services due to inaccessibility by carriers or factors beyond our control. If we do not deliver to your area, it will be confirmed at Checkout when you enter your Post Code.
UK Delivery Charges (charged by package weight and exclude processing/handling time)
We aim to despatch items purchased before 12 noon Monday to Friday (excluding Bank and Public Holidays) on the same day.
We aim to deliver UK tracked Goods within 1-2 working days or 2-3 days subject to your order delivery criteria and Remote Service Areas/Outer Zones 3-6 working days (excluding Bank and Public Holidays) using tracked or signed for services from UK carriers: Norsk Global, Yodel, DHL, Royal Mail and MyHermes.
- Our Order cut-off time is 12 noon Monday to Friday.
Weekend Orders (from 12 noon Friday) are processed and despatched on Monday (or Tuesday following a Bank /Public Holiday Monday).
Royal Mail Special Delivery with Saturday Guarantee may be available on request at an additional charge (11am Friday cut-off applies).
We will send you a Despatch email with the despatch date, tracking details and estimated delivery date.
We will always attempt to resolve any delivery issues that may arise. We will refund for payment of Goods and shipping costs incurred due to failed delivery or offer an exchange or gift card to an equivalent value if required but we cannot accept liability for any other costs or out of pocket expenses.
Our carrier will deliver your parcel between 7am and 9pm (subject to their terms and conditions of service, we cannot accept responsibility for third party services which are beyond our control).
A signature will be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a designated safe place (i.e. hidden from sight and protected from the rain) if you have an existing agreement with your local courier and they think it is safe to do so. A calling card should be posted through your door to let you know this has been done.
What if I'm out?
The courier may try to leave the parcel with a neighbour, they will not leave it in a 'safe' place as we require a signature (unless you have an existing agreement in place with your local courier). All carriers should always leave you a missed delivery card so you know how to contact them to rearrange delivery, however please do not rely on this.
If you live in a gated community or building without direct access to your front door, its not always possible for carriers to leave you a missed delivery card as they may not be able to gain entry to the premises. If this is the case, we advise you to have the Order delivered to your place of work or to someone you know is home more often than not who can take it in. Its easy to add an alternative delivery address at Checkout where there is an option to add a Shipping Address.
How do I track my parcel?
When we send the parcel we send you a despatch email to confirm it is on its way with tracking details and how to contact us if there is a delivery problem. Please note multiple orders may be sent in one package.
- Make sure you have allowed enough time for delivery, check when you placed your order and count five working days (UK only) from the day after Despatch to allow for any minor delays.
If your parcel is being delivered to any of the UK postcodes above, please allow six working days or longer in severe weather conditions or if you bought it over a Bank or Public Holiday which do not count as working days.
Look for the despatch details email we sent you and let us know if its not arrived within the expected time. In the very unlikely event that there is still no sign of your parcel, please email us at email@example.com and we will investigate for you. The sooner we are aware of a
Can I collect my order from you?
Unfortunately for health and safety reasons, customers cannot visit our distribution centre to collect their order. We try hard to make delivery convenient for you problem the easier it is to resolve.
POST-BREXIT CHANGES AND ONGOING COVID DELAYS
EU AND REST OF WORLD COUNTRIES:
Please note you now have to pay the local VAT rate for your order before delivery can take place. Online payment details will be given to you by the local delivery company.
We recommend familiarising yourself with local VAT payable on International ecommerce purchases usually found on your local government website.
International shipping delays to countries can be impacted by COVID-19 and/or post-Brexit delays are often caused by Customs:
Australia - 10-12 days (updates https://auspost.com.au/service-updates/international-delivery-times)
Europe - 2-3 weeks
Worldwide 15-20 days
Royal Mail Global Updates
Please do not order unless you are happy to wait the estimated delivery time.
We generally use Norsk-Global (www.norsk-global.com) tracked services, other International tracked/signature services or the Royal Mail. We reserve the right to select alternative transport or postal services:
If the parcel cannot be left in a safe place or with a neighbour, the carrier will take it back to the local depot and should leave you a card telling you how you can pick it up.
If you order anytime over a weekend, we will ship your goods on the following Monday (except on a Bank Holiday Monday).
We do not deliver on a Bank Holiday so please be aware of any when you order.
We do not despatch Goods on a Saturday, Sunday, Bank or Public Holidays.
Shipping is automatically calculated by item weight at the checkout page when both the delivery destination and service option is selected.
The maximum number of items you can purchase per Order is 5 or £170 limit; further Orders can be placed as you choose.
If your Order is delayed by the carrier during transit (for any reason) we will investigate and report back to you to ensure a successful outcome.
When we deliver Goods, we aim to use a tracked/signature on delivery service, you will be asked to sign to acknowledge that you have received it (or comply with Covid-19 safe doorstep delivery procedure of your local courier).
From time to time we operate promotional activity that may include free or reduced postage/shipping. Pursuant to Clause 3 and Clause 4, any refund entitlement for Orders processed during a free shipping promotion will not include refund of shipping costs.
All Orders are subject to stock availability.
We do not offer an Exchange order service for International Orders. Please return for a refund and purchase the item of your choice.
If Goods are faulty, please refer to Clause 4 Returns Policy and contact us, we will investigate with the aim of ensuring a satisfactory remedy.
INTERNATIONAL SHIPPING RATES
International Tracked Courier Delivery Charges (Charged by Package Weight)
Guide: Typical Order package weight for 1 item is usually under 2kg
Delivery time is subject to carrier's t&c's of service.
Europe: Monday to Friday 10-20 working days tracked or signature delivery £15 under 2kg weight
Australia, Canada, New Zealand, USA, Rest of World: We have an excellent record of successfully delivering orders to our many global customers. If there is a delay when your package reaches your country, whether its because you live in a remote area or you were out and missed the delivery, it can usually be traced using the despatch details we send you on your own national postal website e.g. www.auspost.com to ensure a successful delivery.
Australia/Canada/USA/New Zealand: Standard 15-60 working days: £27 under 2kg.
Rest of the World: Standard 15-60 working days: £35 under 2kg.
Please email us for expedited or heavier weights/rates.
Customs/local VAT will be charged once the parcel reaches its destination country before delivery can take place. The charge/s must be paid by the recipient of the parcel. We have no control over Customs or import/local VAT charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to check with your local customs office for further information.
When your package has arrived in your country, it will be passed to an internal postal service who will contact you with details about how to pay any Customs Duty and local VAT due on your import. When you have paid any tax due, the local postal service will deliver your package. If you are not available when your package is delivered, the delivery driver should leave a calling card with instructions on how to pick it up. You should collect your package quickly before it is returned to us in the UK, failure to do so will cause additional shipping charges for the package to be re-shipped back to you.